Frequently Asked Questions

What about Camp Shirts and GEAR?

Campers will receive one complimentary T-shirt. Participants in Adventure Camp Sessions will receive a Camp Shirt for single-week registrations.  Additional shirts and hats may be purchased during the registration process.

Are there Transportation options?

Bus transportation is available for our day campers from Friendship Circle of Cleveland, 27900 Gates Mills Blvd., Pepper Pike.  Buses leave town promptly at 8:30 a.m. and return at 4:00-4:15 p.m.  Transportation must be purchased ahead of time and on a weekly basis; it cannot be purchased on a day-to-day basis. The fee for transportation is $75 per camper per week.

EARLY PICK-UP, BUS CHANGES & ABSENCES

If your camper needs to leave early, miss a day of camp, or change their bus plans, please review the options below and notify us in advance. This form is to submit.

⏰ Early Pick-Up Policy

Campers may only be picked up during designated windows, 15 minutes after the end of each activity period. This allows your camper time to wrap up their activity and gather their belongings before heading to the pick-up location.

Available Early Pick-Up Times:

• After 1st Period: 10:35 A.M.

• After 2nd Period: 11:40 A.M.

• After Lunch: 12:20 P.M.

• After 3rd Period: 1:25 P.M.

• After 4th Period: 2:30 P.M.

• After 5th Period: 3:35 P.M.

• Please note: We are unable to accommodate pick-ups outside these scheduled times
  Use this form to submit an early pick-up.

🚌 Bus Riders: Change in Dismissal

If your camper typically takes the bus home but you plan to pick them up instead, please arrive at Basecamp between 3:45 and 4:00 P.M. and let us know in advance so we can update their dismissal plan. Use this form to submit.

🚫 Absences

If your camper will be absent on a specific day, please notify us as early as possible so we can inform their group leaders and make any necessary adjustments. Use this form to submit.

What if I need a Refund?

What if I need a Refund?
We understand that plans can change, and we strive to make our refund process straightforward.

• Refunds During the Early Registration Grace Period (January – March 15):
  For registrations made before March 15, cancellations submitted in writing to Red Oak (Dbaxter@redoakcamp.org) by March 15 will receive a refund minus a $25 administrative fee and any applicable credit card processing fees.

• Refunds Before Six Weeks:
  Refunds are available for tuition paid when written notice is provided to Red Oak (Dbaxter@redoakcamp.org) at least six weeks before the start date of the specific program week being canceled. A 10% administrative fee will be applied to the tuition for the canceled week(s), along with any applicable credit card processing fees.

• Switching Weeks:
  Requests to switch weeks that we can accommodate will incur an administrative fee of $25 per week changed.

• Refunds Within Six Weeks:
  Refunds are unavailable within six weeks of the program start date unless the camper cannot attend due to documented health reasons. In such cases, a letter from a licensed physician is required, and any applicable credit card processing fees will still apply.

• No Refunds for Dismissals or Withdrawals:
  Refunds are not provided for campers dismissed from the program or withdrawn by the guardian for any reason, including unplanned vacations.

Overnight Info

For an additional cost, Campers enjoy a night of campfires, smores, and other extra-special activities! Our campouts are from Thursday through Friday. Each program has age and gender-specific activities and sleeping areas. Campers sleep in tents; however, if the weather is not great, we move tents to our large shelter for safety and comfort. We will provide Thursday's dinner & snack and Friday's breakfast, snack, and lunch for those who stayed overnight. 

Campers can also pick to stay at camp till 8:00 pm on Thursday to enjoy the night's activities while still sleeping at home. The cost remains the same if your camper goes home at 8:00 pm. Tent groups, specific weekly themes, and other information will be provided each Monday of camp. 

Overnights can be added at any time until the Tuesday of that week of camp.

What Registration Forms are required?

All campers will be required to turn in the forms listed below.  These forms can be completed online after registration by accessing your account on the CampMinder website here. These forms must be on file before your camper arrives at camp.

• Camp Health Form

• Transportation Release

• Risk and Release Form

• Horseback Riding Waiver (if applicable)